WEB BASED SERVICE MANAGEMENT

Service & Maintenance
This module is the basic module and manages the profiles of the users. This module is based on the two parts as definitions & inputs.
This module is storing the data on the product & customer basis.
In order to structure and report the whole data, all aggrements & trouble/maintemance records with the cost details are storing in the same database.
This details gives the possibility to manage the local capacity & resources in a best way.
The web-based infrastructure gives the platform to share the limited/defined data with the partners/subcontracter.
User Management
This module manages the access rights for the user in order to access several services with the defined rights over portal.
Corporate Directory
This module is storing the corporate-based datas for each user. Instead of this module the exisiting HR module can be migrated to the SeMaBASE® system and used easily. If there is no such kind module, than this module is a mandatory basic module as well.
Report & Alarm Management
The alarms can be user-defined or standard. The users can be notified via web interface and/or e-mail about the alarms.
By leveraging SeMaBASE® Report Module, project executives and managers can generate real-time row data or XML based adata to optimize the performance of their investments.
Warehouse Management
With this extended warehouse management module the products can be assembled with different sub modules via system/module architecture and can be followed up by different criterias.
Trouble Report - SeMaBASEfc
Customers can enter and track their trouble reports related with their installed products via internet without any call center interface.
Order Management - SeMaBASEfo
The subcontractors and even customers can define their orders via this module, which is online with the warehouse module all the time, send to the related department and track the actions taken by this department over web without any customer/subcontractor contact person.
Customer Contact Management - SeMaBASEfcrm
This modules provides a platform to the users to track and add/edit/delete/plan all activities with the defined customer in the SeMaBASE customer database.
Document Management
SeMaBASE® provides document management, including document brief description,creation, review and approvals. This management system provides a logical, visual and intuitive document association environment, making it easy to locate and retrieve pertinent information. All documents aggregates to the associated project element, and can be instantly viewed. This module is the light version of the DoXBASE solution.
Forum
The forum provides the user a platform to share the information and ideas across the projects.
Complaint Management
The users can send their complains related to the SeMaBASE® system to the administrator via web interface and tarck the actions taken by the responsible persons.
Bulletin
The users can be informed about the chances/new features about the SeMaBASE® system via bulletin module by the administrator or other purposes by the responsible persons.
Portal
Portal gives the end-users the one&single-user interface to all services given by the CorBASE®. The Portal can be managed by the Portal Administration Module.
This infrastructure gives the possibility to communicate with the other xBASE products like CorBASE, ProBASE & DoXBASE.