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CorBASE
> MODULES >
ARCHITECTURE > IMPLEMENTATION |
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WEB BASED USER SERVICE CENTER
Modules
Corporate Directory
This module keeps the corporate informations of each employee
in a database and gives the possibility to search the employees
and their service datas via a smart search engine.The Corporate
Directory is the mandatory module for the Inventory Management
Module and the Call Center Module.
Inventory Management
This module keeps the detailed telecom and IT inventory datas
of each employee and gives the possibility to search the employees
and the registered inventory items via a smart search engine.The
Inventory Management is based on the Corporate Directory
Module and the inventory datas can be added only if the user
has been identified in the Corporate Directory Module.The
Billing Module is based on the Inventory Management
Module.
Call Center
Via the Call Center Module the agent scan search for a user
with all supported fields and additionally with keywords. The
agents have the ability to add their own keywords for the users
in order to find them more quickly .The CTI Module's features
add some functionalities to the Call Center Module like forwarding
calls to the found user's phone via the web interface of the
CorBASE®.
Agent Reports
The Agent Reports Module presents the Agent Reports of the Call
Center Solution available in the corporate via the web interface
in a dynamic format and store the report datas on the CorBASE®'s
database. |
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