WEB BASED SERVICE MANAGEMENT



Advantages

Single User Interface
The end-user and the administrator can both access their registered services and requests using the same SeMaBASE® user interface.

Support
SeMaBASE® reduces the client-side support of the IT department because of being web-based. This gives the administrators the opportunity to update the solution centrally. The only activity on the client-side is the up-to-date of the web browsers.
The Open System Architecture gives the possibility to put the new in-house developed services and applications on the top of the SeMaBASE® system without any difficulties.

Scalability
SeMaBASE® can run on each major operating system, get datas from each major databases and present the datas via each major web servers on the market.
This feature of SeMaBASE® provides the customer a platform-free scalability in their environment.

Load Balancing
The load balancing capability is supported by the scalable architecture and the application server at the business logic layer, which gives the possibility to share the load of the web servers and database servers.

Security
The security for the data retrieve is based on the session management. And the data exchange between switches and SeMaBASE® system is based on SSL encryption.

Compatibility
SeMaBASE® has a vey wide range of operating system, database & web server support. For further questions, it is useful to contact BilPark directly. SeMaBASE is in conjunction with the other BilParks xBASE products like CorBASE, ProBASE, DoXBASE & BMBASE.

SeMaBASE | Briefly
 
In the today's world communication and information are more important than ever.

We as BilPark Technology provide You an access to all datas related to Your Service & Maintanence on a web-based system.

This solution is providing You to access and share the service & maintenance data with your partners/subcontractors easily via internet / extranet.


SeMaBASE SeMaBASE v2.2 Product Description [EN]

Please fulfill a DEMO REQUEST FORM via INFO link on menu bar
[Demo available only in Turkish]

 

Modules

Service & Maintenance
This module is the basic module and manages the profiles of the users. This module is based on the two parts as definitions & inputs.
This module is storing the data on the product & customer basis.
In order to structure and report the whole data, all aggrements & trouble/maintemance records with the cost details are storing in the same database.
This details gives the possibility to manage the local capacity & resources in a best way.
The web-based infrastructure gives the platform to share the limited/defined data with the partners/subcontracter.

User Management
This module manages the access rights for the user in order to access several services with the defined rights over portal.
Corporate Directory
This module is storing the corporate-based datas for each user. Instead of this module the exisiting HR module can be migrated to the SeMaBASE® system and used easily. If there is no such kind module, than this module is a mandatory basic module as well.

Report & Alarm Management
The alarms can be user-defined or standard. The users can be notified via web interface and/or e-mail about the alarms.
By leveraging SeMaBASE® Report Module, project executives and managers can generate real-time row data or XML based adata to optimize the performance of their investments.

Warehouse Management
With this extended warehouse management module the products can be assembled with different sub modules via system/module architecture and can be followed up by different criterias.

Trouble Report - SeMaBASEfc
Customers can enter and track their trouble reports related with their installed products via internet without any call center interface.

Order Management - SeMaBASEfo
The subcontractors and even customers can define their orders via this module, which is online with the warehouse module all the time, send to the related department and track the actions taken by this department over web without any customer/subcontractor contact person.

Customer Contact Management - SeMaBASEfcrm
This modules provides a platform to the users to track and add/edit/delete/plan all activities with the defined customer in the SeMaBASE customer database.

Document Management
SeMaBASE® provides document management, including document brief description,creation, review and approvals. This management system provides a logical, visual and intuitive document association environment, making it easy to locate and retrieve pertinent information. All documents aggregates to the associated project element, and can be instantly viewed. This module is the light version of the DoXBASE solution.

Forum
The forum provides the user a platform to share the information and ideas across the projects.

Complaint Management
The users can send their complains related to the SeMaBASE® system to the administrator via web interface and tarck the actions taken by the responsible persons.

Bulletin
The users can be informed about the chances/new features about the SeMaBASE® system via bulletin module by the administrator or other purposes by the responsible persons.

Portal
Portal gives the end-users the one&single-user interface to all services given by the CorBASE®. The Portal can be managed by the Portal Administration Module.
This infrastructure gives the possibility to communicate with the other xBASE products like CorBASE, ProBASE, DoXBASE & BMBASE.

 

Architecture

SeMaBASE® as web based solution needs a presentation layer formed by the web servers. The N-Tier concept will cause to gather the all business logic on the business logic layer, which reduces the load on the data layer. This concept gives the flexibility feature to the SeMaBASE® solution. The flexibility feature supplies the platform-free support.

All submodules, which are running in the satellite concept over the open system architecture -OSA- around the basic system, can communicate with the outer world over the basic system.

The developed services can be combined with the SeMaBASE® Solution via this OSA of the Basic System, which runs on the application server.

 

Other Services

Value Added Services Development
Some customer specific services can be developed by the BilPark Technology and placed on the SeMaBASE® solution.

Support & Consultancy
The BilPark Technology is always ready for giving support and consultancy for the customer in-house developed services related to their needs.
The BilPark Technology gives additional support for creating a centeral management system for the distributed SeMaBASE® systems in different locations.

Maintenance Agreements
Different types of the Maintenance Agreements related to the purposes and the response time requests can be generated with the Service Layer Agreement Concept.
This feature will guarentee the availibilty of the solution back to back for both side, the customer and the BilPark Technology.

 

System Requirements

SeMaBASE® can create accesses to each kind of the major SQL database servers and present its dynamic pages via each kind of the major web servers on the market.

SeMaBASE® can run on the following operating systems; NT4.0, Windows Server 200X , Linux and the major Unix variants on the market.

The hardware requirements are varying related to the user and stored data on-line. The hardware configuration will be finished right after a pilot project on a location(s).

 
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