With the SeMaBASE Service Management software, track all your after-sales maintenance, warranty and service operations from a single point.
Through preventive Maintenance Management and Warranty & Maintenance Contract Tracking, SeMaBASE increases the efficiency of your resources, shortening the Return on Investment (ROI) period and supporting your decision-making mechanism with valuable reports and online information.
With its transparent structure and improved service quality, it will increase customer satisfaction many times over. With its Sales, Order and Fault modules, it will also turn your customers into your business partners.
Thanks to its compatibility with all web browsers and its web-based operation, all your teams can access your service, maintenance, warranty and warehouse/stock information anytime, anywhere, and the necessary alerts can be issued online and automatically.
While BMBASE manages your purchasing and sales operations on a project basis to track the warehouse/stock information of products — whether imported or domestic, raw materials, semi-finished or finished goods — SeMaBASE provides all the infrastructure you need for the post-sales stages of these products that require tracking, such as commissioning, maintenance, breakdowns, warranty and maintenance contracts.
Manage and report all your products, stocks, their related warranty terms, periodic maintenance, related contracts, fault and service records, related work orders, service expenses, labor and progress payments.
Define your users, assign roles to everyone, then let everyone do their part while you simply track.
You can include in SeMaBASE not only your in-house users but also your customers. By defining separate users for your customers, you can let them open fault records in your system.
Track all your customers, suppliers, locations and the relevant contacts there from a single point. Record phone calls, correspondence and document sharing with these contacts, then follow up and turn them into sales.
SeMaBASE doesn't wait for you to remember or plan. It builds your weekly agenda for you. It delivers everything you need to attend to on an hourly/daily/weekly basis.
From shipments to be made to quotations to be followed up, from orders awaiting approval to upcoming production — it logs everything into the agenda. In addition, the entire company can enter the shared staff agenda, meetings, trainings and holidays into this agenda.
Manage which screens your users can access, what they can and cannot see, and which operations they can perform.
Define all your personnel, whether or not they are SeMaBASE users. Keep HR records and contact information gathered in a single place.
Your human resources department can use these screens for tracking, and by publishing part of this information on your in-house portal you can make it easier for your staff to reach one another and stay informed.
SeMaBASE sends you messages from within the system and also by e-mail at important moments. These alerts are sent to the relevant users at moments such as when a fault record is opened, a work order is closed, or a purchasing need arises for a service record.
Every module of SeMaBASE supports file attachments. You can attach your scanned invoices and work order forms, your correspondence with customers and any kind of document. For file management, SeMaBASE uses DoXBASE, also a BilPark product.
Contact our team for an online demo and a quote tailored to your organization.
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